FAQ about Yale Access to Yale Home App

We are continually improving our services and evolving. Due to the upgrade of the app service, and Yales strategy to improve consumer experience, you are invited to migrate to our Yale Home application. 

This is not a scam, here at Yale we pride ourself in keeping you safe and continually provide the best possible service.  As part of our strategy to improve consumer experience, we invite you to transition to our new app, Yale Home.

All notified users have to complete the migration before the cut off on 11th July 2023. You may be able to use Yale Access to operate the device temporarily but in order to avoid the situation where the devices cannot be used, please download Yale Home.

When you are alerted, our advice is to download Yale Home and sign in immediately. Please inform all your guests that have app access to your lock/house. They will need to migrate after you to avoid restricting access to them. 

Devices and user information will be synchronised to Yale Home automatically (previous credential is required). We recommend that you inform all other owners and guests who have access to your property to download and log in to Yale Home. If you have an integration partnership such as Google Home, Apple Homekit etc.. you will need to set this up again by adding the integration into Yale Home via the 'Works With' menu. 

The link to these integrations will be broken, you will need to set these up again, here are the steps to take: 

Step 1

Download 【Yale Home 】from your respective APP Store and log in with your credentials (same as Yale Access).

Step 2

Click on the sidebar and enter in 'Works With' where you can find all partners we can integrate with.

Step 3

There are two methods to re-work with these partners:

1.Select the partners name in Yale Home (if you would like to work with PHILIPS HUE, this is the recommended method).

2.You can directly use the partner’s app to add the Yale device again.

Yale Home is the correct application. 

 

If you previously had a Yale Access account, please use the same credentials and log in.

Due to the upgrade of the app service and Yale’s strategy to improve consumer experience, please install our Yale Home application. 

Please log into the new app with the same credentials as Yale Access. Otherwise, your info will not be syncronised.

You can reset your password through the ' forgotten password'  flow on the log-in page of Yale Home. 

Alternatively use this link https://account.aaecosystem.com/login

If you received a migration notification but cannot log in to Yale Home, please use the  'Forgot password' section in the Yale Home App. 

If you don’t receive any messages, please use Yale Access.

If you have received a notification to migrate to Yale Home, you will use the Yale Home application, Yale Access will no longer be used. 

Please contact customer service so they can investigate this for you.

This would indicate you don’t have a supported device and will need to use Yale Access. Please continue to use Yale Access. 

The following message indicates your device is not compatible with Yale Home and you need to use Yale Access.

As part of the migration the connection between any integration (’Works With’)  partner will need to be set up again. E.G. Alexa, Bosch, Homekit, Google Home etc . 

The Connect Bridge needs to be rebooted, this can be done either by disconnecting the Connect Bridge from the power outlet or by waiting 6 hours for your Connect Bridge to automatically reboot. 

You will need to disassociate Apple Home Kit by pressing the small red button on the rear of your Linus lock for 5 seconds.  

Be carful not to move the thumb turn on your Linus Smart lock when removing and repositioning it to access the reset button, if this moves, please recalibrate your lock.