FAQ about Yale Smart Alarm
Here are the answers to frequently asked questions about the Yale Smart Alarm. If you do not find the answers you are looking for, you can also try our troubleshooting help.
FAQ
The Yale Smart Alarm hub has 3 LED's.
White LED that is on all the time to show it is powered and all status is ok.
Orange warning triangle LED to alert you the system needs attention.
Red cloud disconnect icon LED which means the hub is not communicating to our cloud.
You can add up to 100 accessories to one Yale Smart Alarm hub.
The PIR LED will only flash during test mode. Once set up, during day-to-day use, the LEDs will not flash.
Yes, it depends on what settings you have applied to your accessories. These can be adjusted in the Yale Home app.
No, the Yale Smart Alarm is not compatible with any other Yale alarm systems or accessories.
Yes, you can add multiple sirens to your Yale Smart Alarm system.
The Yale Siren will sound for 5 minutes, 3 times per arming cycle.
In Europe the warranty is valid for 2 years from the date of purchase, warranty claims are to be made via your place of purchase.
Yes to do this, in the Yale Home app, go into Device Settings > Security Areas > select the security area you want to change > under Modes you can change the Entry and Exit delay time from immediate ( 0 seconds) to 120 seconds.
The movement range is approx 12 - 14 meters.
Yes, we recommend using our Yale Outdoor Door/Window Contact or our Yale Outdoor Motion Sensor for these types of environments.
No, Apple Homekit is not compatible at this moment in time.
The batteries last between 3-4 years for specific accessories and frequency of usage.
The backup will last for approximately 12 hours in fully functional mode, keeping all communication to the Yale Home app and accessories active.
The trigger is dependent on the size of the pet. Our sensors are immune to animals up to 30 kilograms when positioned at a height of 2.4 meters.
Ensure the motion sensor is set to pet mode in the device settings via the Yale Home app, this will account for the pet in order not to trigger the alarm.
Your Yale Smart Alarm will continue to operate and can be controlled using a Yale Keypad or Yale Keyfob. However, it cannot be controlled via the Yale Home app. We do recommend signing up to one of our subscription services which enables Cellular backup so even if your home internet goes down your Yale Smart Alarm hub will stay online.
Click here to view more information on the Subscription services.
Yes, the Yale Keyfob has the ability to lock the buttons to prevent you from pressing them when in your pocket or bag. to activate this press the hold the HOME arm (part arm) button down for 3 seconds. This will lock the buttons and the red LED will flash. To unlock the buttons press and hold the HOME arm (part arm) down for 3 seconds the green LED will flash to indicate the keys are unlocked.
Accessory Name Battery Life (estimated) Battery Model Yale Outdoor Siren 3 years 4 x D Cell Yale Indoor Siren 3 years CR123A Yale Smoke Sensor 10 year Sealed CR123A battery which cannot be replaced Yale Button 4 years CR2450 Yale Keyfob 3 years CR2450 Yale Keypad 3 years CR123A Yale Outdoor Door Contact 3 years CR123A Yale Outdoor Motion Sensor 3 years CR123A Yale Pre Break-In Sensor 4 years CR2450 Yale Indoor Window/Door Contact Sensor 4 years CR2450 Yale Indoor Motion Sensor 4 years CR2455
If you need additional support
You can get a more visual help related to our products at our download center and in our library for support videos.
Download Center
Support Videos
Download the Yale Home App
App store
Directly to your phone from Appstore
Google Play
Directly to your phone from Google Play
