Troubleshooting your Indoor Wi-Fi Camera - Full HD

Please check that you have downloaded the correct App – please search for Yale View App (the camera is not compatible with Yale CCTV or Yale Home View Apps).

Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.