Troubleshooting DoorSense™
DoorSense™ is Yale Home’s newest feature and technology that lets you know the status of your door. With DoorSense™, you have peace of mind via the Yale Home Application that your door is either open or closed.
Yale’s DoorSense™ technology uses magnetic fields to help determine if the position of your door is open or closed. Therefore, any changes to the magnetic field surrounding the lock may affect the accuracy of the DoorSense™ readings. This can include removing and replacing the front faceplate (battery cover) or bringing another magnet into the range of the lock.
Setting up DoorSense™ is easy via our in-app Calibration steps, there is also an installation guide to assist you within the Yale Home application.
There are many door and frame constructions out in the markets, some door constructions and designs may impair the ability to install the DoorSense magnet in the optimum location. E.G. German doors are designed where the frame is thinner than the door, installing the DoorSense™ magnet offset to the Door level may reduce the magnetic field strength.
Should you face difficulties, please find some handy tips below to help:
- The DoorSense™ magnet must be installed in line with the Yale logo on the Linus Smart Lock.
- Install a spacer behind the DoorSense™ Magnet to bring the magnet level with the door.
- Add another DoorSense™ magnet on top of the existing DoorSense magnet to increase the magnetic field strength.
For installation instructions, please see the installation guides:
