Return & Exchange Policy

1. If you change your mind, receive a faulty product, or find that the item does not match the description as listed, we allow refunds or exchanges, subject to the following conditions.
2. Only item(s) purchased from yalesmart.com are eligible for return or exchange.
3. Requests for exchanges or refunds must be made within 7 working days of receiving the item(s) and before installation.
4. We accept a one-time exchange for item(s) that have not been installed and are in their original packaging, with all tags attached and any gifts with purchase (if any) included.
5. All exchanges are subject to stock availability after an exchange request is submitted.
6. Please contact our Customer Service Hub to initiate a return or exchange request before making any return arrangements.
7. Items must be returned to the ASSA ABLOY Opening Solutions Malaysia Sdn Bhd office with proof of purchase. Customers are responsible for the shipping costs.
8. All returned products will be inspected for condition and quality upon receipt. Yale reserves the right to reject any requests if the item(s) do not meet the requirements outlined above.
9. Once the return policy conditions are met, we will process an exchange or refund within 30 days.
10. Refunds will be issued via bank transfer. Credit card payments will be refunded to the original card account.

Cancel Order

1. For cancellation order, please contact us within 7 working days before your shipping day or installation day and subject to Yale’s written approval and additional charges may apply.
2. Once your order is processed and shipped, we can no longer make any changes.