Support for Yale Home App

Yale may need to assist you with a factory reset if you've acquired a previously-used Yale Device. Please contact our Support team at support.my@yalesmart.com and provide your valid proof of purchase (if possible) and the serial number, which is located on the back of the device. The Yale support team will contact the original owner to perform the factory reset.

If you are the lock owner and you would like to transfer your lock to a new lock owner, it is best to factory reset your lock before you transfer it. Please refer to the next article below on "How to reset your lock to its factory settings".

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with.

You do not need to be near your lock to reset it; however, you will need to have access to the lock in order to re-calibrate it. If there is a Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock.

Factory reset instructions

Follow the steps below to perform a factory reset on your lock:

1. On your phone, open the Yale App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset Lock".

These steps should restore your lock to its factory settings. 

If you attempt a factory reset when you’re not connected to Bluetooth, you will receive a "Trouble Connecting to Lock" notification. If possible, try factory resetting the next time you are in Bluetooth range. If you have moved and you are unable to factory reset while in Bluetooth range of the lock, select "Reset Anyway" when you receive the notification.

Pre-Owned Devices

If you are not the original lock owner because you acquired a previously-owned Smart Lock, theYale Support team may need to assist you with your factory reset. Please contact support.my@yalesmart.com and provide your valid proof of purchase (if possible) and the Yale Smart Lock serial number, which is located on the back of the lock. The Yale support team will contact the original owner to perform the factory reset.

Yale Home Smart Lock works with Google Home or any Google Assistant-enabled device. With Yale Home Google Assistant integration, you can ask Google Assistant to control your door using your voice.

How do I configure Google Home with my Yale Home Account?

Following the steps below to pair your Yale Home Account with your Google Home account. You need to have a Google device such as a Google Home, Google Home Mini, or Google Home Max already configured to your home network:

1. Open the Google Home app and log in to your Google Account
2. Select the Add (+) option at the top
3. Select Set up a device
4. Under Works With, choose “Have something already set up?”
5. Scroll to or search for Yale Home in the Manage Accounts menu
6. Follow the steps to sign in to and verify your Yale Home Account
7. You need to agree to allow Google to Operate your Yale Home Smart Locks / View the Status of your Yale Home Smart Locks
8. Next, select a security code/PIN. Be sure to use a memorable code as this is needed to operate your lock using Google Home.

This completes the configuration steps. To ensure the configuration was successful, go to the Home screen of the Google Home app and scroll until you see the Locks that are linked to your account.

Your accounts should now be configured. If you need additional help setting up smart home devices to use with Google Home, this article has more information. Feel free to assign rooms to your Smart Lock(s) as needed. Once your Yale Home Account is connected to Google through the Google Home, you can make the following lock request or check the lock’s status:

• “OK Google, lock my front door” (use the name assigned to your door in the Yale Home App)
• “OK Google, is my front door locked?”
• "OK Google, unlock my front door." Google Home will prompt you for your security PIN code. Reply with your PIN to unlock the door. Google Home will confirm that this action was successful by stating “The lock has been unlocked.”

If you have DoorSense installed on your door to indicate whether your door is open or closed, you can also check that status by saying:

• “OK Google, is my front door closed?”

PLEASE NOTE: If you change the name of your lock in the Yale Home App, it is best to unlink and relink your accounts so the new name is recognized by Google Home.

How do I update the security code/PIN for unlocking my door using Google Home?

In order to update your security code/PIN you will need to unlink and relink your Yale Home Account with your Google account.

To do this, unlink your Yale Home Account from Google Home in the Google Home app. Follow the steps below to reset your PIN:

1. Open the Google Home App and scroll until you see the Yale Home Smart Lock paired with your Google Home account
2. Select (any) lock
3. Select “Unlink Yale Home”
4. Confirm Unlink
5. On the “Manage Account” screen select Yale Home
6. Tap “Unlink account” and confirm unlink

Once you have unlinked your accounts, go through the setup steps again. This is where you reset the PIN. Choose a memorable PIN.

Why do I need an Yale Home Module Wi-Fi bridge if my Google devices have Bluetooth built in?

Google Home requires an Yale Home Module Wi-Fi bridge in order to connect to our servers and complete the integration with your Yale Home Smart Lock.

The diagram below explains how the integration works:

If you have an Apple Watch and a Yale Assure Lock with Wi-Fi or other product used with the Yale Home app, you can use your Apple Watch to lock and unlock it. To lock or unlock with Apple Watch, open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

Remote operations and Auto-Unlock do not work with Apple Watch.

PLEASE NOTE: Yale Home for Apple Watch is available to Lock Owners only. If you would like to operate your lock using your Apple Watch you must be an Owner of the lock. 

Apple provides detailed instructions on how to set up your apps to appear on your Watch here.

Troubleshooting Apple Watch and Yale Home

If you experience issues using the Yale Home App on your Apple Watch, the following troubleshooting steps should help:

PLEASE NOTE: Yale Home for Apple Watch is available to Lock Owners only. If the Watch App shows that there are no locks available, your access may be limited to Guest. Contact the Lock Owner to adjust your access level.

First, reset your account password if you are unsure what it is. You will need your account credentials to complete the troubleshooting steps:

1. From your iPhone, open the Yale Home App
2. Tap the menu in the upper left corner
3. Select View Profile to open User Settings
4. Go to Change Password and update

Next, uninstall the Yale Home App from your iPhone by selecting the App until the X appears, then delete it from the device.

Then, power-cycle your iPhone and Apple Watch by powering each one OFF and then back ON.

Reinstall the Yale Home App on your iPhone by downloading it from the Apple Store.

Once the App has downloaded onto your iPhone, sign back in using your updated credentials.

Next, you will need to ensure that you can see the Yale Home App on your Apple Watch:

1. On your iPhone, open the Watch app
2. Go to Yale Home
3. Ensure the “Show App on Watch” option is enabled

Then, open the Yale Home App to the Lock Status screen on your iPhone as well as on your Apple Watch.

Please complete the following steps before attempting an operation on your Apple Watch:

1. With the Yale Home App open, hold down the flat button on the right hand side of the Watch
2. Let go of the button once you get to the screen asking to Power Off the Watch
3. Hold down the crown/dial of the Watch and it will force close your Yale Home App
4. Try to access your lock using your Apple Watch

You should be able to operate your Yale Home device using your Apple Watch. If you continue to experience issues, review the information available from Apple here.

PLEASE NOTE: If you had Auto-Unlock enabled for your lock(s), it will need to be re-enabled once troubleshooting steps are completed.