Getting Started
How to install and setup the Yale Smart Video Doorbell?
In the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) for each Yale Smart camera, scroll down to installation guides to view the in-app videos and images that show you to mount your cameras.
Alternativy, Click here to view the video on how to setup your Yale Smart Video Doorbell.
What application should I use with the Yale Smart Video Doorbell?
Yale Home is the application to use on your mobile phone. The app is available on Apple AppStore or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Once you have downloaded the Yale Home app you will need to click on create an account, or sign in if your already have an account.
Does the Yale Smart Video Doorbell need to be connected to Wi-Fi?
Yes, the camera only works when connected to a 2.4 GHz Wi-Fi network.
It is not compatible with 5Ghz Wi-Fi networks.
Support for Getting Started
Everyday Use
How would I play back video event footage?
All event footage is displayed in your Yale Home apps Activity feed, scroll to the date and time, select the video and play.
How many video clips can be stored in the local storage of the Yale Smart Video Doorbell?
As a guide, the Yale Smart Indoor Camera has approximately 3-4 days of videos storage if set to 720p, 20 clips per day, 10 seconds long. If the camera is set to record in 1080P the storage limit is approximately 2 days.
How would I check the battery level of my Yale Smart Video Doorbell?
The battery level is displayed in the Settings section of the Yale Home app under device information, this is displayed as a percentage.
Support for Everyday Use
Troubleshooting
How do I restart my Yale Smart Video Doorbell?
You can do this from within the settings menu in the Yale Home app or you can do this via the camera itself.
Battery life on the Yale Smart Video Doorbell is not according to expectations?
If you have your camera pointing at a very busy area, then this can affect the battery life. To improve this you can change the settings for Motion Sensitivity or choose only to detect objects and not all motion. There is also an option to try and point the camera to only view the wanted area and try to avoid streets in the background. The outside temperature is also something that affects battery life.......
I have forgotten my user / account password to the Yale Home app?
You can reset your password in the app by choosing the Forgot Password function on the login screen.
or alternatively via the online account management portal link here
Support for Troubleshooting
FAQ
Does the Yale Smart Doorbell Camera have night vision?
Yes, night vision is up to a range of 6 meters.
What do I do if I want to use my existing chime in the home?
Unfortunately we do not support mechanical chimes with the Yale Smart Video Doorbell. If you have an existing mechanical chime in your home you either need to remove it or install the fuse that comes in the kit to bypass the chime.
How do I unclip the Yale Smart Video Doorbell from the wall mounting bracket?
Inside the box there is a Security Pin that you need to use. On the bottom part of the Smart Video Doorbell you will find a small hole, insert the pin there and it will release the doorbell from the wall.
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