Yale Wi-Fi Bridge troubleshooting: Only applicable to older Apple devices limited to iOS 14.2
Apple has made changes to the way Wi-Fi accessories are set up in the iOS 14.2 release. As a result, the setup process for Yale Wi-Fi Bridges on iOS has also changed.
What’s new in iOS 14.2?
iOS includes a feature called Wireless Accessory Configuration (WAC), which allows Wi-Fi devices to connect to your network without re-entering the password. However, in iOS 14.2, this feature is currently not working as expected. We anticipate that Apple will resolve this in a future update.
In the meantime, we’ve updated the Yale Home app to support the setup of Yale Connect Wi-Fi Bridge units without relying on WAC.
Setting Up Your Yale Wi-Fi Bridge (App Version 10.17.1 and Above)
Before you begin:
- Ensure you have a 2.4GHz Wi-Fi network available at home.
- Make sure your iPhone is connected to this 2.4GHz network.
Setup Steps:
1. Open the Yale Home App on your iPhone.
2. Select the top right + icon from the dashboard.
3. When prompted, scan the QR code located on the back of your Yale Wi-Fi Bridge.
4. Plug in the Wi-Fi Bridge. Follow the on-screen instructions to reset the bridge until the LED is slowly pulsing green.
5. Select the smart lock you want to link to the Wi-Fi Bridge.
6. Confirm the Wi-Fi network you wish to connect to (it must be 2.4GHz).
7. The app will prompt you to link the Yale Wi-Fi Bridge to your network in your device settings. Follow the instructions on the screen.
You should now see a screen similar to the one shown.
Under “Set up new device”, tap Connect (highlighted in the red box).
10. Select Your Network
You will see a screen where you can choose which network to connect your Yale Wi-Fi Bridge to. Please select the same Wi-Fi network that your phone is currently connected to.
11. Accessory Setup
Next, you’ll be taken to the Accessory Setup screen. Your phone will now set up the Yale Wi-Fi Bridge on your chosen network. This process may take a few minutes.
12. Setup Completion
Once setup is complete, you’ll see a “Setup Complete” screen.
If you encounter any issues, please ensure your network is using the 2.4GHz frequency and try moving the Bridge closer to your router.
13. Continue in the Yale Home App
Now that your Yale Wi-Fi Bridge is connected, return to the Yale Home app and tap “Continue, my device is connected.”
14. Final Steps
The app will check the connection strength to both your lock and your router. Please follow the on-screen instructions to finish the setup.
Your Yale Wi-Fi Bridge should now be fully set up!
