Troubleshooting the LED Indicator on Yale Wi-Fi Bridges

Yale Wi-Fi Bridges display its current status through an LED indicator light on the front of the device. This page will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.

General Troubleshooting

Yale Wi-Fi Bridges use Bluetooth to communicate with your Smart Lock. If you’re experiencing poor communication between your Yale Smart Lock and Yale Wi-Fi Bridge, try the following steps for best results:

1. Check Bluetooth Range:

Ensure your Yale Wi-Fi Bridge is within Bluetooth range of your Smart Lock.

Recommended distances:

Yale Connect: Less than 4 meters
Yale ConnectX: Less than 10 meters

2. Check Smart Lock Batteries:

Make sure the batteries in your Yale Smart Lock have sufficient power. Replace them if needed.

3. Test Local App Control:

Stand near your Yale Wi-Fi Bridge and use the Yale Home App to operate your Smart Lock in normal mode (not remote connect mode). This confirms local connectivity.

4. Verify Wi-Fi Connection:

Ensure your Yale Wi-Fi Bridge has a strong Wi-Fi connection and access to the internet.
Make sure your home network is online and stable.

5. Restart Devices if Needed:

If issues persist, unplug the Yale Wi-Fi Bridge from the power socket, restart your home’s Wi-Fi router, then plug the Bridge back in.

Need more help?
For additional troubleshooting, refer to the sections below. Select “Red Light,” “Green Light,” or “No Light” based on the LED behaviour of your Yale Wi-Fi Bridge.

Green Light
Red Light
No Light

What do the Yale Wi-Fi Bridge LED's indicate?

The Green LED indicates normal remote operations are in process and typically requires no action.

Green LED Activity	Meaning	Operation or Instructions
Solid light	Yale Connect Wi-Fi Bridge is communicating with our servers or the associated Smart Lock.	Normal operation. No action needed.
Slowly pulsing	Waiting to be set up (Provisioning Mode)	Set up the Yale Connect Wi-Fi Bridge: Go to Lock Settings and tap Connect to Wi-Fi in the Yale Home App.
2 flashes	Yale Connect Wi-Fi Bridge is updating its internal firmware	Wait for the update to finish.
3 flashes	Connecting to Wi-Fi	Normal operation, connecting to your Wi-Fi network.
4 flashes	Connecting to bluetooth	Normal operation, connecting to your Smart Lock.
5 flashes	Currently connected to bluetooth	Normal operation, communicating with your Smart Lock.
6 flashes	Your Yale Connect Wi-Fi Bridge has received new activity information from your Smart Lock	Normal operation.
7 flashes	Smart Lock is busy	Wait a few seconds for the lock to communicate with the Connect.
8 flashes	Smart Lock is not found	Reset lock by removing & reinstalling 2 batteries, making sure the batteries are in good health.

The Red LED is used to display warning status codes related to temporary connectivity issues.

Red LED Activity	Meaning	Operation or Instructions
Solid light	The Yale Wi-Fi Bridge timed out of setup mode or it has been permanently knocked offline (if it was set up)	Reset the Yale Wi-Fi Bridge. Leave the Yale Wi-Fi Bridge plugged into the wall and hold down the round reset button on the front of the device for 5 seconds, then let go. The Yale Wi-Fi Bridge will need to be configured in the app following a hard reset. Go through the in-app setup flow again to reconfigure.
1 short	Wireless configuration timeout	Yale Wi-Fi Bridge is unable to connect to your Wi-Fi network. It may help to move your Yale Wi-Fi Bridge closer to your Wi-Fi router and retry setup.
1 short	Wireless configuration timeout	If you have two wireless access points that have the same network name and password, one of them may need to be reconfigured. If you’d like to keep two separate networks, change the name of one of them. If you’d like one to increase the range of your network, you may need to reconfigure one of the routers.
2 short	Wi-FI link unavailable	Check that your wireless router is plugged in and powered on. Then, connect your Wi-Fi to a computer or other device to ensure it is working properly.
3 short	Wi-Fi communication failure	Your Wi-Fi name and/or password may have changed. Reset the Yale Wi-Fi Bridge by holding down the button for 3 seconds and set up again using the Yale Home App.
4 to 6 short	Server communication errors	Unplug your Yale Wi-Fi Bridge for 5 seconds, and plug it back in.
7 short	Bluetooth communication error	Yale Wi-Fi Bridge is having trouble connecting to your lock via bluetooth. Try moving the Yale Wi-Fi Bridge closer to your Smart Lock to improve the bluetooth signal.
7 short	Bluetooth communication error	Reset your Smart Lock by removing and reinstalling batteries after checking battery life.
1 to 9 long	Temporary communication issues	Unplug Yale Wi-Fi Bridge for a few seconds, and plug it back in.
10-12 long	Configuration errors.	Reset the Yale Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Home App. Reset the Yale Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Home App.
Continuous flashing	Temporary error (Yale Wi-Fi Bridge may come back online eventually)	Wait and see if the error corrects as the activity might be the result of a network error, such as the network being down. If the light goes solid red, see the troubleshooting steps for a solid red light (above).

If the Yale Connect Wi-Fi Bridge has no light activity, it means that either:

1. The Yale Connect Wi-Fi Bridge is online and is functioning normally.

2. An unknown issue has occurred and it has fallen offline. Check the status of Yale Connect Wi-Fi Bridge in the Yale Home App.

If the Yale Connect Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it into a different power socket. If after 10 seconds the unit does not display any light activity, please contact Customer Support.

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