FAQ about Yale Smart Alarm
Here are the answers to frequently asked questions about the Yale Smart Alarm. If you do not find the answers you are looking for, you can also try our troubleshooting help.
FAQ
The Yale Smart Alarm hub has 3 LED's.
White LED - This indicates normal operation and the unit is switched on.
Red LED (image of a cloud) - This indicates the hub is not communicating with the Yale cloud and is disconnected.
Orange LED (warning triangle) - to alert you the system needs attention.
The following conditions cause the Orange LED (warning triangle) to illuminate:
1. Hub Tamper:
The Alarm Hub has a tamper switch on the PCB, if the tamper switch is triggered by removing the rear casing, a Hub tamper event is generated resulting in a warning LED and also an emitted tone from the Alarm Hub.2. RF Jamming:
The hub can detect if a prospective burglar is using an RF Jamming device to disrupt communications between sensors and hubs permitting entry undetected. You cannot generate this event without an illegal jamming device.
3. Device Tamper:
All devices except the Smoke module and keyfob have a tamper button. If the system is unset and a tamper is caused, the Yale Alarm hub will illuminate the Orange Warning triangle, emit a tone, and you will also receive an alert in the Alarm dashboard in the Yale Home app
4. Device Fault:
This fault type only pertains to the Smoke Detector and Smoke Detector module, once added to your Yale Smart Alarm system, if any of the following occur, the Yale Alarm hub will illuminate the Orange Warning triangle, emit a tone, and you will also receive an alert in the Alarm dashboard in the Yale Home app:
The Smoke Detector module has a Low Battery
The Smoke Detector module cannot communicate with the Smoke Detector.
The Smoke Detector is not correctly fitted to the Smoke Alarm mounting base plate.Note - the Smoke Detector device fault warning can take up to 1 minute to clear from the Alarm Hub LED and Yale Home application.
5. Low Device Battery:
If a sensor, accessory, or Hub has a low battery.
If the Alarm Hub battery is disconnected.
There is a battery disconnect switch on the back of the unit, to disconnect battery. Slide to the disconnect position.6. If the main power outlet is disconnected from the alarm Hub:
Disconnect the input supply to the hub, with battery connected and a hub mains disconnect will be alerted.
7. Device Supervision:
A supervision fault occurs when a sensor/accessory has not communicated to the hub within two hours.You can add up to 100 accessories to one Yale Smart Alarm hub.
The PIR LED will only flash during test mode. Once set up, during day-to-day use, the LEDs will not flash.
Yes, it depends on what settings you have applied to your accessories. These can be adjusted in the Yale Home app.
No, the Yale Smart Alarm is not compatible with any other Yale alarm systems or accessories.
Yes, you can add multiple sirens to your Yale Smart Alarm system.
The Yale Siren will sound for 5 minutes, 3 times per arming cycle.
In Europe the warranty is valid for 2 years from the date of purchase, warranty claims are to be made via your place of purchase.
Yes to do this, in the Yale Home app, go into Device Settings > Security Areas > select the security area you want to change > under Modes you can change the Entry and Exit delay time from immediate ( 0 seconds) to 120 seconds.
The movement range is approx 12 - 14 meters.
Yes, we recommend using our Yale Outdoor Door/Window Contact or our Yale Outdoor Motion Sensor for these types of environments.
No, Apple Homekit is not compatible at this moment in time.
The batteries last between 3-4 years for specific accessories and frequency of usage.
The backup will last for approximately 12 hours in fully functional mode, keeping all communication to the Yale Home app and accessories active.
The trigger is dependent on the size of the pet. Our sensors are immune to animals up to 30 kilograms when positioned at a height of 2.4 meters.
Ensure the motion sensor is set to pet mode in the device settings via the Yale Home app, this will account for the pet in order not to trigger the alarm.
Your Yale Smart Alarm will continue to operate and can be controlled using a Yale Keypad or Yale Keyfob. However, it cannot be controlled via the Yale Home app. We do recommend signing up to one of our subscription services which enables Cellular backup so even if your home internet goes down your Yale Smart Alarm hub will stay online.
Click here to view more information on the Subscription services.
Yes, the Yale Keyfob has the ability to lock the buttons to prevent you from pressing them when in your pocket or bag. to activate this press the hold the HOME arm (part arm) button down for 3 seconds. This will lock the buttons and the red LED will flash. To unlock the buttons press and hold the HOME arm (part arm) down for 3 seconds the green LED will flash to indicate the keys are unlocked.
Accessory Name Battery Life (estimated) Battery Model Yale Outdoor Siren 3 years 4 x D Cell Yale Indoor Siren 3 years CR123A Yale Smoke Sensor 10 year Sealed CR123A battery which cannot be replaced Yale Button 4 years CR2450 Yale Keyfob 3 years CR2450 Yale Keypad 3 years CR123A Yale Outdoor Door Contact 3 years CR123A Yale Outdoor Motion Sensor 3 years CR123A Yale Pre Break-In Sensor 4 years CR2450 Yale Indoor Window/Door Contact Sensor 4 years CR2450 Yale Indoor Motion Sensor 4 years CR2455 No, although our Yale Smart Alarm is not insurance-approved, it is worth contacting your insurer to see if they will offer you a policy discount.
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