Troubleshooting your Yale Smart Alarm

Check the batteries are inserted correctly and the plastic travel/packaging strip is removed. 

During the learning process, ensure you have activated the device tamper button.

In the Yale Home app, check the guest management access rights are set up with the correct permissions. 

Check the Yale Smart Alarm hub is connected to the internet. In the Yale Home App, go to Hub Settings > Utilities > Network settings, here you can check both ethernet and Wi-Fi connection.

Check the ethernet cable is connected if using ethernet. 

Check if other devices in the same household are offline, the local network itself may be offline. 

Check your sensor settings, you should have 1 entry zone which is usually the front door, when set as the front door, this zone triggers a countdown before triggering the Alarm Siren. 

In the Yale Home app, go into Device Settings > Security Areas > Select the security area you want to change > under Modes you can change the Entry and Exit delay time from immediate ( 0 seconds) to 120 seconds. 

This is to alert you to a problem that has been registered by the Yale Smart Alarm Hub, normally this is to warn you of a low battery or tamper alert.

Check the Yale Home app, on the Alarm dashboard screen there will be a notification that you can open for specific information on what is triggering the alert.

This indicates the Yale Smart Alarm Hub is not online or connected to our Yale cloud. 

Check the hub's internet connection. In the Yale Home App, go to hub Settings > Utilities > Network settings, here you can check both ethernet and Wi-Fi connection.

Check the ethernet cable is connected if using ethernet. 

Check if other devices in the same household are offline, the local network itself may be offline. 

Check the device (the accessory triggering the warning) is within range of the Yale Smart Alarm Hub.

If you are still receiving warnings you can disable supervision for the one accessory that is triggering the warning, although we do not recommend this. 

Supervision mode activates a notification if any devices lose connectivity with the Yale Smart Alarm Hub. To deactivate Supervision mode, in the Yale Home app, open settings for the specific device, scroll down to Supervision Mode, and slide the setting off. 

There should always be a reason for which the Yale Home app sends you a notification.

Check the activity feed in the Yale Home app to see what has triggered the app notifications. The activity feed will list all events from all accessories connected. (for example, critical battery, tamper alert, etc).

Check you have not enabled the button lock function on the Yale Keyfob.

The Yale Keyfob has the ability to lock the buttons to prevent you from pressing them when in your pocket or bag. To activate this feature, press the hold the HOME arm (part arm) button down for 3 seconds. This will lock the buttons and the red LED will flash. To unlock the buttons press and hold the HOME arm (part arm) down for 3 seconds the green LED will flash to indicate the buttons are unlocked.  

This indicates the internal battery is low and the unit needs to be replaced. The batteries are sealed inside the unit and can't be replaced. The expected battery life is 10 years. 

To trigger a panic alarm, the Yale Button must be pressed and held for 2 seconds. 

If the above fails, please check the device settings in the Yale Home app that you have configured the Yale Button to be functional in panic mode. You can toggle between the doorbell and panic functions. 

Turn the mains power off, followed by the backup battery off for 10 seconds

The backup battery switch is highlighted below, you will need to remove the Alarm Hub back cover to access the switch.