Everyday Use with Yale Smart Cabinet Lock

Here you can find the answers about Everyday Use with the Yale Smart Cabinet Lock.

Five most common questions about Everyday Use with Yale Smart Cabinet Lock

Is my Yale Smart Cabinet Lock compatible with voice assistants?
Yes, as long as you have purchased the Yale Access Wi-Fi Connect Bridge, you can use your cabinet lock with all 3 voice assistants; Siri, Google Assistant and Alexa.
How many users can I share access with?
You can share access to your cabinet lock to an unlimited number of people.
How to share access with users
Why is my cabinet/drawer always locked when I close the cabinet/drawer?
The automatic relock feature is turned on by default. This means, every time you close your cabinet/drawer the cabinet/drawer is locked. You can turn this feature off from the Yale Home App. Note, if you turn this feature off, the only way to lock the cabinet lock will be from the Yale Home App.
What is the button on the top of the Yale Smart Cabinet Lock used for?
The button on the top of the cabinet lock glows in the dark and unlocks the cabinet lock. This can be used as an emergency escape, in case a small child locks themselves inside a cabinet.
Apple Watch and Yale Home
If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Home app, you can use your Apple Watch to lock and unlock. Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again. You must be the Owner to operate the Yale Home app with an Apple Watch.
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FAQ

If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time. Watch the video below for a brief overview of the process.

PLEASE NOTE: The invited HomeKit user must also be an Owner of the smart lock in the Yale Home App and they must accept the HomeKit invite from the Home App. Then, they must access the lock over Bluetooth with the Yale Home App 2-3 times to finalize the HomeKit invite.

The invited HomeKit user should be able to connect to the lock over HomeKit following the steps below:

Accept the HomeKit invite inside the Home App
Once the invite has been accepted, open the Yale Home App and connect to the lock over Bluetooth

If they cannot connect to the lock using the Home App, they need to repeat step 2.

See support video here.

This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.

Lock Owners

If you are the only lock Owner of a Yale Smart lock and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.

If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:

Open the Yale Home App
Select the house the lock is associated with from your Keychain
Go to House Settings
Select the device
Select Lock Name
Rename the lock in the field provided

If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. If you experience issues removing yourself from the lock, contact Customer Support.

Guests

If you are a Guest on a lock and you want to remove the device from your account:

Open the Yale Home App
Select the lock from your Keychain
Go to the Guest List
Select REMOVE SELF

You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

If you experience issues removing yourself from the lock, contact Customer Support.

The Yale Home App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.

PLEASE NOTE: Guests need to create an account and download the Yale Home App.

Select either iOS or Android (depending on your device) for steps to change Access Levels.

iOS

Changing a Guest to an Owner

Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
Select the Guest you want to edit
Select Owner to change the Access Level from Guest to Owner
A blue tick will display beside your selection
Select the back arrow to confirm changes

Your Guest is now an Owner, and will display as an Owner in your Guest List

You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

Lock Owners

Users with Owner Access can:

Lock and unlock door via Yale Home App
Use Auto-Unlock
Invite/remove guests and owners
Control all lock settings
View activity feed
View guest list
Operate the lock remotely via Yale Connect Wi-Fi Bridge

Guests

Users with Guest Access can:

Lock and unlock door via Yale Home app
Not use Auto-Unlock
Not invite/remove guests and owners
Not control all lock settings
Not view activity feed
Not view guest list

PLEASE NOTE: Guests can not operate the lock remotely

Android

Changing a Guest to an Owner

Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
Select the Guest you want to edit
Change the Access Level from Guest to Owner
Select the "Save Changes" option at the bottom of the screen to save your changes

Your Guest is now an Owner, and will display as an Owner in your Guest List

You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

Lock Owners

Users with Owner Access can:

Lock and unlock door via Yale Home App
Use Auto-Unlock
Invite/remove guests and owners
Control all lock settings
View activity feed
View guest list
Operate the lock remotely via Yale Connect Wi-Fi Bridge

Guests

Users with Guest Access can:

Lock and unlock door via Yale Home app
Not use Auto-Unlock
Not invite/remove guests and owners
Not control all lock settings
Not view activity feed
Not view guest list

PLEASE NOTE: Guests can not operate the lock remotely

The Keychain allows you to manage all of your properties or homes in the Yale Home App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.

Adding a House

You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:

Open the Yale Home App
Navigate to the Main Menu in the top left corner
Select Set up a Device
Scan the QR code (this is normally found under the battery cover on the lock). If that is not possible, select Can’t Scan the data the type of device you want to set up
Select START
Select Continue and then Begin Setup by allowing the Yale Home App to scan for the new device
Once the App finds the Lock, you will be given a list of all properties already listed in your Yale Home App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
When prompted, give your house a name and photo and then Continue

Continue setting up the device by following the in-App instructions. The next time you open your Yale Home App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.

Removing a House

If you wish to remove a House from the Keychain in the Yale Home App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions for factory reset available at our page for General Info and FAQ.

If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.

If you're having trouble signing into your Yale Home Account because you can't remember your password, you can use the "forgot password" feature to create a new password.

PLEASE NOTE: Instructions for resetting the security PIN for your Google Home or the Google Assistant integration are available in the following article:

Integrating with Google Assistant and Google Home

Select Sign In and follow in-app setup screens:

Next, select Forgot Password
Select the country from the drop down list and enter your mobile phone number in the international format (including country code).
A few seconds after submitting your mobile number, you should receive a text message from us. This text will contain a 6-digit code. Enter the code into the text field to continue.
Enter the email address that you used to set up your Yale Home Account. We will send a security code to this email address.
Check your email inbox after submitting your email address. You should have received an email from us with a security code. Check your spam folder if the email is not in your inbox.

Once you retrieve the email with the security code, enter this code in the text field:

Follow the in-App instructions and create a new password.

This should successfully update your password in your Yale Home Account.

If you are unable to successfully reset your password with the steps above, try signing in using your email address (instead of your phone number) at the sign in screen.

Password Requirements

It is necessary that the new password satisfies our password complexity requirements:

At least one uppercase letter
At least one lowercase letter
At least one number
At least one non-alphanumeric character

The credentials associated with the Yale Access Account are necessary to complete the password reset steps. If you receive the api_authentication_error while resetting your password it is an indication that the email and/or phone number used to authenticate the account do not match the credentials on the account.

If password reset continues to fail, do not attempt to recreate a new account using your existing account info. Contact our Support Team.

If you have an Apple Watch and a Yale Smart Access product used with Wi-Fi and the Yale Home app, you can use your Apple Watch to lock and unlock. Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

PLEASE NOTE: The Yale Home Apple Watch App is available to Lock Owners only. Auto-Unlock does not work with Apple Watch. Remote operations are not possible.

Click here to view the complete support article

If you need additional support

You can get a more visual help related to our products at our download center and in our library for support videos.

Download Center
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Support Videos
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Everyday Use with Yale Smart Cabinet Lock

Five most common questions about Everyday Use with Yale Smart Cabinet Lock

Is my Yale Smart Cabinet Lock compatible with voice assistants?

How many users can I share access with?

Why is my cabinet/drawer always locked when I close the cabinet/drawer?

What is the button on the top of the Yale Smart Cabinet Lock used for?

Apple Watch and Yale Home

FAQ

How to Enable/Disable Lock Sounds

How to Invite a New Owner to Your HomeKit Compatible Smart Lock

How to Delete a Lock from Your Account

Lock Owners

Guests

How to Set Smart Lock Access Levels

iOS

Changing a Guest to an Owner

Lock Owners

Guests

Android

Changing a Guest to an Owner

Lock Owners

Guests

How to Add / Remove a House to / from Your Keychain

Adding a House

Removing a House

How to Reset a Forgotten Password

Password Requirements

Apple Watch and Yale Access

If you need additional support

Download Center

Support Videos

Need more help?