Support for Yale Yale Smart Keypad 2 - Fingerprint

• 1 x Yale Smart Keypad 2 - Fingerprint
• 1 x Double-sided adhesive 
• 1 x Back panel removal tool
• 2 x Screws
• 2 x Wall plugs
• 4 x AAA Batteries

Download the Yale Home App from the links below.

Once you have downloaded the Yale Home app you will need to click on 'Create an account' or 'Sign in' if you already have an account.

The Yale Smart Keypad 2 will automatically power on when inserting the batteries. 

Note- The same applies if you ever want to power off the keypad permanently, remove the batteries.

Remove the Keypad from the Mounting Plate:

• Locate the small pinhole at the bottom of the keypad.
• Insert the pin end of the removal tool into this hole.
• Push the pin in until the front of the keypad detaches from the rear mounting plate.

Replace the Batteries:

• Once the keypad front is removed, you will see the battery tray inside.
• Remove the old 4 x AAA batteries.
• Insert the new 4 x AAA batteries into the battery tray, ensuring correct polarity.

Reattach the Keypad:

• Place the front keypad back onto the rear mounting plate.
• Press firmly until it clicks back into place.

Dimensions: 69 mm (W) x 122 mm (L) x 19 mm (D)

Weight: 142 g

If a Yale Wi-Fi bridge is linked to the Smart Lock, or the Yale Smart lock has built in Wi-Fi a lock owner can remotely change personal entry codes for the Yale Smart Keypad 2. Without a Yale Wi-Fi Bridge (or Lock with built-in Wi-Fi) If you try to create an entry code remotely you will see the below message. 

Without a Yale Wi-Fi Bridge (or Lock with built in Wi-Fi), personal entry codes can only be created when you are connected to your Yale Smart Lock via Bluetooth.

If the Keypad bleeps once, illuminating a row of orange LEDs after the code/fingerprint is entered and the door fails to unlock, the code was entered incorrectly. Try the code again to unlock the door. Keypad entry codes must be between 4 and 6 digits and you must press the green tick on the keypad after entering the code.

If the keypad bleeps once with a flashing row of Red LEDs after a code/fingerprint is entered and the door fails to unlock, this means the keypad is not communicating with the lock. The door will need to be unlocked via the app and once inside the property, reset the keypad. 

Before attempting a reset: Ensure that you can connect the lock to the phone to make sure the issue isn’t with the lock batteries or the lock itself. If you find that the issue is the lock, try rebooting the lock first. To reboot the lock, remove one battery from the lock and replace it. Once you have rebooted the lock, try the entry code again. If this does not work, the Keypad must be reset.

Yes, to enhance security if an incorrect entry code is entered 5 times, the keypad will timeout for 5 minutes and not accept further entry code attempts during this period. 

Yes, to enhance security if an incorrect fingerprint is entered 5 times, the keypad will timeout for 5 minutes and not accept further fingerprints attempts during this period. 

In order to complete these actions, you need to be within Bluetooth range of your keypad,

PLEASE NOTE: You need to be an Owner of the keypad to be able to reset it. 

1. Open the Yale Home App.
2. Scroll to the bottom of the dashboard and select All Devices.
3. Select the Keypad.
4. Select Reset Keypad found under Utilities.
5. Select Disconnect, the keypad will then be reset.
6. You will see a successfully reset message on the screen, this completes the disconnection process and your keypad is no longer connected to your lock.