Getting Started
Is the Yale Smart Code Handle Compatible with my Patio door or window?
The Yale Smart Code Handle will fit most of the standard patio doors and windows, fitted with an espagnolette, with 90 to 180 degrees handle rotation for operation.
Note - the Yale Smart Code Handle is not compatible with deadbolt lock cases
How do I install Yale Smart Code Handle?
You will need a smartphone with the Yale Home app installed. The Yale Home app is required to configure the Yale Smart Code Handle.
Upon scanning the QR code to first set up the Yale Smart Code Handle, you will be able to follow the step-by-step installation instructions in the Yale Home app.
Tools required is a PZ2 Pozidrive screwdriver and a hacksaw.
Does the Yale Smart Code Handle need to be connected to Wi-Fi?
For remote connectivity when away from the Lock, W-Fi will be required.
You can connect the Yale Smart Code handle via Bluetooth to a Yale WiFi Bridge which is connected to a 2.4 GHz WiFi Network.
For offline use, connect directly via Bluetooth, this will allow you to operate the lock locally when within Bluetooth Range. (Up to 15m)
What application should I use with the Yale Smart Code Handle?
Yale Home is the application to use on your mobile phone. The app is available on
Apple AppStore or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Once you have downloaded the Yale Home app you will need to click on Create an account or sign in if you already have an account.
Support for Getting Started
Everyday Use
How to Set Access Schedules
Yale Smart Locks have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Smart Lock.
You can modify access types for your existing guests in the Guests List or set them when you invite new guests.
Apple Watch and Yale Home
If you have an Apple Watch and a Yale Smart Home product used with WiFi and the Yale Home App, you can use your Apple Watch to lock and unlock. Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.
PLEASE NOTE: The Yale Home Apple Watch App is available to Lock Owners only. Auto-Unlock does not work with Apple Watch. Remote operations are not possible.
How to Enable Auto-Lock
The Auto-Lock feature enables your door to lock automatically after a predetermined amount of time (up to 30 minutes) has passed.
To activate this feature you must be an authorized owner of the associated lock and be located within Bluetooth range of the lock you are enabling this feature on.
What methods can be used to operate the Yale Smart Code Handle?
The Yale Smart Code Handle can be operated via the Yale Home App, you can allow App access to guests via virtual keys (the properties listed in the keychain).
Handle code can be used using the pin numbers on the Yale Smart Code Handle itself and configured via the Yale Home App.
Entry code access is possible if a Yale Smart Keypad is installed.
Support for Everyday Use
Troubleshooting
How do I Factory Reset my lock?
Follow the steps below to perform a factory reset on your lock:
1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset Lock".Updating Lock Firmware
Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock.
Firmware updates begin automatically when the lock owner connects to their lock. You can still operate your lock via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale app open throughout the whole update.
Trouble Connecting to the Yale Smart Code Handle
If you are having trouble connecting to your lock using the Yale Home App, the following troubleshooting may help:
- Trying to connect remotely
- Wi-Fi and Bluetooth: Turn off and on
- Force quit the Yale Home App
- Trying to connect over BluetoothWhat do I do if the Yale Home App says the lock is unlocked when it’s actually locked?
If the Yale Home App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be re-calibrated. Please initiate re-calibration from the settings tab in your Yale Home app. You must be within Bluetooth range of the lock to re-calibrate it.
PLEASE NOTE: Incorrect lock status may also happen if the lock is being set up or tested on a flat surface.
Support for Troubleshooting